FOIA - Case Management

N31975FIOACMFY27

DEPT OF DEFENSE › DEPT OF THE NAVY › NAVSUP › NAVSUP GLOBAL LOGISTICS SUPPORT › NAVSUP FLC NORFOLK › NAVSUP FLT LOG CTR NORFOLK

Washington, DC, 20350

Responses due

Nov 5, 2026, 10:00 AM EST

10 days left

SAM.gov

Notice type: Sources Sought
Set-aside: No Set aside used
NAICS: 541519; Other Computer Related Services
PSC: DA01; IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
Posted: Oct 26, 2026
Last updated: Oct 26, 2026
Office: NAVSUP FLT LOG CTR NORFOLK
Versions: 1

Description

This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the "Solution"). The Solution shall serve as the modern, long-term successor to the Department of the Navy's (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.

Points of contact

Primary contact

Kristen Dunlow

kristen.m.dunlow.civ@us.navy.mil

7712293572

Call

Contracting office

DEPT OF DEFENSE

DEPT OF THE NAVY

NAVSUP

NAVSUP GLOBAL LOGISTICS SUPPORT

NAVSUP FLC NORFOLK

NAVSUP FLT LOG CTR NORFOLK

ATTENTION CODE 301

1968 GILBERT STREET SUITE 600

NORFOLK, VA, 23511-3392

Classification

NAICS

541519

Other Computer Related Services

54├Professional, Scientific, and Technical Services

541├Professional, Scientific, and Technical Services

5415├Computer Systems Design and Related Services

54151├Computer Systems Design and Related Services

541519└Other Computer Related Services

PSC

DA01

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)

D├IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS

DA├IT AND TELECOM - APLLICATIONS

DA01└Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Set-aside

No Set aside used