DHA Enterprise Referral Care Coordination Center (RC3) Virtual Industry Days Questions and Answers

6/26/2026 - Uploaded PDF attachment titled, "Reverse Industry Day Questions from Companies," which includes questions received during Virtual Industry Days and responses from the DHA team.  

See Attachments Section for a recording of the June 16th DHA briefing along with the transcript.

Original posting:

Special Notice: Defense Health Agency (DHA) Virtual Reverse Industry Day for Enterprise Referral Care Coordination Center (RC3) 

Notice Type: Special Notice 
Event Dates: June 16-18, 2026 
Notice Response Date: 10:00 AM EDT, Friday, June 12, 2026 
NAICS Code: 621111-Office of Physicians, 621399-Offices of All Other Miscellaneous Health Practitioners, 621398-All Other Outpatient Care Centers, 621999-All Other Miscellaneous Ambulatory Health Care Services 

Disclaimer:  

This Notice is issued solely for information and planning purposes. It does not constitute a solicitation or a promise to issue a solicitation in the future. This Notice does not commit the U.S. Government to contract for any supply or service. Furthermore, the Government is not currently seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay or reimburse companies for any information or administrative costs incurred in response to this Special Notice and/or participating in the Reverse Industry Day; all costs associated with responding to this Special Notice and/or participating in the Reverse Industry Day will be solely at the interested party’s expense. Not responding to this Special Notice does not preclude participation in any future solicitation, if any is issued. Vendors who are interested in any potential future solicitation(s) should monitor SAM.gov for additional information pertaining to this requirement.  

Bottom Line Up Front (BLUF)  

The Defense Health Agency (DHA) is issuing this special notice to announce a Virtual Reverse Industry Day scheduled for June 16-18, 2026. The focus of this event is for DHA Integrated Referral Management and Appointing Center (IRMAC) professionals to understand how industry manages, implements and operates Care Coordination across geographically dispersed locations with a diverse beneficiary population, and provides regionalized specialty care.  

DHA also seeks to understand processes that will divert purchased network care back to direct care for specific cases and procedures. The Government invites industry partners to showcase their best commercial practices related to appointing, referral management, and care navigation. DHA subject matter experts will provide limited background information and the current state from 0900-1030 EDT on Tuesday, June 16, 2026. In addition to attending virtually, vendors will have the opportunity to present answers and industry solutions to “Attachment A, DHA Enterprise Referral Care Coordination Center Questions For Industry” during a one-on-one session with DHA (see details below under “Registrations and Submissions,” item g).   

Background and Current State 

Before DHA absorbed all Military Treatment Facilities (MTFs), each military department operated its own “mini” military health system with processes and procedures specific to the unique mission of each department while operating under the TRICARE umbrella. The DHA consolidation resulted in a decentralized patchwork of Care Coordination processes, procedures and contracts with non-interoperable region-specific practices, and dissatisfied beneficiaries. 

DHA’s brick and mortar healthcare system consists of 45 military hospitals/medical centers, 572 ambulatory care clinics, and 115 dental clinics located across 44 states, territories, and in over 10 countries. DHA provides direct and purchased network care to 9.6M beneficiaries around the world. 17 MTFs are responsible for 80% of direct care services. Furthermore, DHA offers limited virtual appointments and a Global Nurse Advice line, and also manages TRICARE, which is administered by two (2) contractors with differing processes and procedures. DHA also provides (and seeks to increase) care to Medicare-Eligible Retiree Health Care Fund (MERHCF) beneficiaries. For patient care numbers, see //health.mil/News/Media-Resources/Media-Center/Patient-Care-Numbers-for-the-MHS.  

Objective of the Virtual Reverse Industry Day 

Scheduled for June 16-18, this event will operate as a "Reverse Industry Day." Rather than the Government briefing draft requirements to industry, this format provides a platform for industry to educate the Government. 

Scope of Requested Capabilities 

The DHA is specifically interested in presentations that demonstrate proven success and innovation in the following RC3 core pillars: 

Appointing 
Omnichannel patient scheduling capabilities, advanced schedule optimization algorithms, automated waitlist management, and intelligent appointment reminders that reduce no-show rates.  

Centralized Referral Management 
Automated routing, end-to-end tracking, streamlined authorization workflows, comprehensive managed care support for direct and network specialty care, and interoperability between direct and purchased network care and ability to divert one to the other. 

Care Coordination 
Patient navigation capabilities, continuity of care tracking mechanisms, performance metrics to support population health outcomes, seamless transitions between direct care and purchased network care and back, and maximization of MERHCF patients. 

Registration Instructions 

To register to attend DHA’s Reverse Industry Days, vendors shall send an e-mail to Dha.ncr.acq-sustainment-enterprise-coding@health.mil no later than 1000 EDT, Friday, June 12, 2026, with the following information: 

a. Company Name 

b. Point of contact (POC) 

c. Address   

d. POC Phone Number 

e. POC email address 

f. Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) and NAICS code. 

g. If requesting government one-on-one sessions, then provide top 3 preference times in 30-minute blocks as detailed in the Reverse Industry Days Agenda below. Presentations, if desired, will be limited to 25 minutes and may be recorded. Vendors will be notified by Friday, June 12, and provided with a specific time slot between June 16-18, along with logistical details for the virtual platform.  

h. Vendors may provide pre-briefing material not to exceed 8 pages NLT 0900 EDT, June 15, 2026 (Optional). 

Reverse Industry Days 1:1 Agenda (all times are Eastern Daylight Time): 

a. 16 June 1030-1200 EDT: 30-minute one-on-one meetings between industry and government (1030, 1100, 1130) 

b. 16 June 1300-1700 EDT: 30-minute one-on-one meetings between industry and government (1300, 1330, 1400, 1430, 1500, 1530, 1600, 1630) 

c. 17 June 0900-1200 EDT: 30-minute one-on-one meetings between industry and government (0900, 0930, 1000, 1030, 1100, 1130) 

d. 17 June 1300-1700 EDT: 30-minute one-on-one meetings between industry and government (1300, 1330, 1400, 1430, 1500, 1530, 1600, 1630) 

e. 18 June 0900-1200 EDT: 30-minute one-on-one meetings between industry and government (0900, 0930, 1000, 1030, 1100, 1130) 

f. 18 June 1300-1700 EDT: 30-minute one-on-one meetings between industry and government (1300, 1330, 1400, 1430, 1500, 1530, 1600, 1630) 

Points of Contact 

Primary Point of Contact: 

Defense Health Agency (DHA) Virtual Reverse Industry Day for Enterprise Referral Care Coordination Center (RC3) Industry Engagement 

Email: 

dha.ncr.ad-spt-cae.mbx.dha-enterprise-rc3-acq@health.mil 

Contracting Office Address: 

MEDICAL R & D CONTRACTING DIVISION 2 
808 SCHREIDER STREET 
FORT DETRICK, MD 21702 USA 

Attachments/Links: 

A. DHA Enterprise Referral Care Coordination Center Questions For Industry