Enterprise Computerized Maintenance Management System

A. Introductory:

This is a Sources Sought set aside for Indian Economic Enterprise (IEE) and Indian Small Business Economic (ISBEE). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The objective of this Sources Sought # IHS1526219 is to identify potential IEE and ISBEE vendor that can provide a base + 4 Option Periods for a Computerized Maintenance Management System for Indian Health Service (IHS).

B. Project Description:

B.1 Background:

The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally recognized tribes grew out of the special government to government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for the Indian people. The goal is to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indians and Alaska Natives. The IHS currently provides health services to approximately 1.5 million American Indians and Alaska Natives who belong to more than 557 federally recognized tribes in 34 states.

The IHS Office of Environmental Health and Engineering (OEHE) requires information on who can provide an approach to continue technical support to the existing Nuvolo CMMS along with software enhancements and training, including related functions, tools, and services. An existing CMMS (Nuvolo) is currently deployed within the agency as an enterprise-level solution, providing a single, standardized solution for all IHS employees to utilize per national requirements.

B.2 Requirements:

This will consist of required SaaS licenses, data collection and/or data migration, and SaaS vendor support. The solution provided shall also be aligned with CMMS healthcare industry best practices and provide the flexibility necessary to enable improvements and address agency initiatives in facility and biomedical operational and service management processes. The objective is to provide access and support services for the IHS Nuvolo computerized maintenance management system (CMMS) platform capable of providing service desk, incident, problem, change, knowledge, configuration management, and other CMMS processes delivered through an “off- premises” model (e.g., Software as a Service (SaaS), cloud-based offering, etc.). The solution will consist of required SaaS licenses, data collection and/or data migration, and SaaS vendor support. The solution provided shall also be aligned with CMMS healthcare industry best practices and provide the flexibility necessary to enable improvements and address agency initiatives in facility and biomedical operational and service management processes, and provide a model that supports a healthcare organization by:

• Licensing on a ‘concurrent’ user basis. Other licensing schema (role-based, platform based, named-user, requestor, mobile, etc.) must be explicitly described and all tiers/types of licensing/pricing submitted for review/evaluation.
• Improving facility and biomedical service delivery consistency, quality and responsiveness.
• Improving visibility and collaboration across facility, biomedical, and IT support tiers.
• Providing reports and analytics for facilities and biomedical teams to track and communicate the value and support efforts they provide.
• Providing and supporting mobile application functionality via iPads, Microsoft, or Android devices with offline capability and synchronization when connectivity is available.
• Meeting statutory requirements of the Centers for Medicare & Medicaid Services (CMS) Conditions of Participation (42 USC), the Food, Drug and Cosmetic Act (21 USC), and others.
• Incorporating accreditation standards of various entities such as The Joint Commission (TJC), DNV-GL Healthcare, Accreditation Association for Ambulatory Health Care (AAAHC), and others.
• Incorporating various maintenance standards/codes such as NFPA 99, NFPA 101, AAMI/ANSI EQ56, IEC 60601, and others.

The solution shall include Development, Test and Production systems, all of which are hosted as part of a FedRAMP Low or Moderate service offering with a current FedRAMP Provisional Authorization (PA).

B1. Scope:

The IHS CMMS project will follow a phased implementation with incremental delivery of capabilities developed through software upgrades or platform enhancements. This will allow lessons learned to be incorporated as additional groups are on-boarded to using the new toolset and processes. Technical capabilities will be released in phases, while the roll-out to IHS organizations shall be completed in waves. Ideally, full implementation at IHS would span:

Across ten out of the twelve Regional Areas Offices (Albuquerque, Bemidji, Billings, California, Great Plains, Nashville, Navajo, Oklahoma, Phoenix and Portland), Alaska and Tucson may opt to adapt the same solution at a future implementation. Implementations/“rollouts” and trainings at the facilities or through online platforms within the respective Areas are at the discretion of each Area office. The training module is based on a “train the trainer” model, and implementations can be done remotely with the assistance from Area Office staff. Future implementations are optional and will be funded, executed at the discretion of IHS, and planned with the vendor. Approximately 800 total users exist for Local Facility and Biomed staff at the Hospitals, Health Care Centers, Clinics, and Area Offices.

C. Eligible Vendors:
Businesses must be Indian Economic Enterprises (IEEs) (at least 51% Indian owned and controlled).
Business size and type of business (e.g., ISBEE/IEE, 8(a), SDVOSB, etc.). All respondents should be registered on the System for Award Management (SAM) located at https://www.sam.gov. Submission of Invoices: The contractor shall submit invoices in 
accordance with FAR 52.212-4(g) on a monthly basis.

D. Anticipated Period of Performance:

The anticipated start of performance is July 1, 2026.

D.1 Place of Performance:

The Regional locations of work to be performed may include but is not limited to:
• Albuquerque, NM – Indian Health Service
• Phoenix, AZ – Indian Health Service
• Sacramento, CA – Indian Health Service
• Bemidji, MN – Indian Health Service
• Billings, MT – Indian Health Service
• Nashville, TN – Indian Health Service
• Aberdeen, SD – Indian Health Service
• Oklahoma City, OK – Indian Health Service
• Portland, OR – Indian Health Service
• Remote – Contractor Locations (TBD)

E. Deliverables:

The Contractor shall provide a Subject Matter Expert (SME), who will assist with Risk Management Framework (RMF) documentation, and Assessment and Authorization activities. The PM, or designated representative shall provide technical and functional support required for the project management of this SOW including:

• Quality Assurance
• Progress/status reporting
• Schedule development, integration, and status reporting
• Risk identification/handling/mitigation strategy
• Project Reviews

F1. Work Schedule/Availability:

IHS does not expect resources to support efforts outside of a normal business day. A normal business day is any eight (8) hour period between the hours of 8 a.m. and 6 p.m., Monday through Friday IHS facility local time, excluding Public Holidays.

New Year’s Day                                            Veteran’s Day                                      
Labor Day                                                     Memorial Day
Martin Luther King Jr.’s Birthday                   Thanksgiving Day
Columbus Day                                              Juneteenth                                  
President’s Day                                             Independence Day
Christmas Day

In addition to the days designated as holidays, the Government observes the following days:
• Any other day designated by Federal Statute
• Any other day designated by Executive Order
• Any other day designated by a President's Proclamation 

F. Experience:

The Contractor shall possess knowledge, skills and abilities to maintain and provide SaaS licenses, data collection and/or data migration, and SaaS vendor support on a monthly basis. The contractor shall define license and all relative documents.
Licensing and Service:

Inspection: all services rendered will be inspected, reviewed, and monitored by the COR.
Contracting Officer Representative (COR): TBD
Department Point of Contact: TBD

H. SMALL BUSINESS STATUS: Provide business size and socioeconomic status (e.g., ISBEE, IEE), along with your UEI, organization name, address, and point of contact. The anticipated NAICS code for this requirement is 518210 - Other Computing Infrastructure Providers, Data Processing, Web Hosting and Related Services.
I. ADDITIONAL INFORMATION: Provide any additional information that may assist the Government in refining its acquisition strategy or determining whether a competitive set-aside or other RFO-aligned commercial approach is appropriate.
J. CLOSING STATEMENT: Point of Contact: Maliaka Pinkney, Contract Specialist, at maliaka.pinkney@hhs.gov. Submission Instructions: Interested parties shall submit capability statement via email to maliaka.pinkney@hhs.gov. Must include Sources Sought Number SS-26-IHS1526219 in the Subject line and complete the attached IEE Native American Indian Representation Form. The due date for receipt of statements is June 1, 2026, 12:00 PM, EST. All responses must be received by the specified due date and time in order to be considered. Late responses and responses from sources other than IEE, ISBEE will not be accepted. This notice is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of HHS. HHS/OMAS does not intend to award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted. As a result of this notice, HHS/OMAS may issue a Request for Quote (RFQ). THERE IS NO SOLICITATION AVAILABLE AT THIS TIME. However, should such a requirement materialize, no basis for claims against HHS shall arise as a result of a response to this notice or HHS’s use of such information as either part of our evaluation process or in developing specifications for any subsequent requirement. Disclaimer and Important Notes. This notice does not commit the Government to award a contract or pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in SAM.gov. However, responses to this notice will not be considered adequate responses to a solicitation.

Information Submission Instructions

Questions regarding the contents of this Sources Sought shall be submitted via email to: maliaka.pinkney@hhs.gov no later than 9:00am EST on May 26, 2026. Phone calls will not be accepted. The Government reserves the right to respond to some, all, or none of the questions that will be submitted.

Interested companies should review the attached and then submit a response that provides feedback, if any, on the attached and that addresses all of the information listed under “Capability Statement/Information Sought”. Capability statements and responses shall be submitted via email to maliaka.pinkney@hhs.gov no later than 12:00 PM EST on June 1, 2026. The subject line for the email heading shall be “Computerized Maintenance Management System”– SS-26-IHS1526219. Please provide succinct detail and depth.

 Please add a cover letter to your response with the following information:
1. Company Name
2. Company Unique Entity ID number
3. Company points of contact, mailing address, telephone and website address
4. Any Governmentwide Acquisition Contract (GWAC), General Services Administration (GSA) Schedule vehicle, or other available procurement vehicles your company maintains that could meet this requirement
5. Business Size relative to NAICS code 518210 - Other Computing Infrastructure Providers, Data Processing
6. Type of Company (e.g., large business, small business, 8(a), woman owned, veteran owned, etc.) as registered in the System for Award Management (SAM)
7. Identify any/all teaming arrangements
8. Indian Economic Enterprise (IEE) Representation Form providing Native American Indian representation.

Disclaimer and Important Notes:

This notice does not obligate the Government to award a contract or pay for the information provided in response. The Government reserves the right to use information provided by the respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed.
Information provided will be used to assess tradeoffs and alternatives available for the potential requirement and may lead to the development of a solicitation. Respondent are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted.
Any solicitation resulting from the analysis of information obtained will be announced to the public in SAM in accordance with FAR Part 5. However, responses to this notice will not be considered adequate to responses to a solicitation.

Confidentiality:

No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).