Request for Information (RFI)
Request for Information (RFI)
Patient/Guest Wi-Fi Maintenance and Support Services
VA Maryland Health Care System (VAMHCS)
NAICS: 517112 Wireless Telecommunications Carriers (except Satellite)
THIS IS NOT A SOLICITATION
1. Purpose
The Department of Veterans Affairs (VA), Strategic Acquisition Office (SAO East), is issuing this Request for Information (RFI) to identify qualified and capable sources able to provide maintenance and support services for the existing Patient/Guest Wi Fi network at the VA Maryland Health Care System (VAMHCS). This RFI is strictly for market research and does not obligate the Government to award a contract.
2. Background
VAMHCS operates Patient/Guest Wi Fi services across the following medical centers:
- Baltimore VA Medical Center, 10 North Greene Street, Baltimore, MD 21201
- Loch Raven VA Medical Center, 3900 Loch Raven Boulevard, Baltimore, MD 21218
- Perry Point VA Medical Center, 361 Boiler House Road, Perryville, MD 21902
The system includes switches, access points, routers, wireless LAN controllers, Dell servers with Cisco WCS and Microsoft ISA Server, various licenses, and bandwidth services. The Government seeks vendors capable of maintaining this infrastructure and delivering reliable turnkey support.
3. Description of Required Capabilities
Interested vendors should demonstrate the ability to:
- Maintain and support all existing Patient/Guest Wi Fi infrastructure equipment and software.
- Maintain dedicated internet bandwidth for the Wi Fi network, with the capability to upgrade as required.
- Provide remote monitoring and administrative capabilities, including blocking users, filtering ports, managing access points, and monitoring network health in real time.
- Deliver a turnkey, zero administration experience for end users with fast and reliable service.
- Meet response requirements for outages: Response within one workday and resolution within three workdays.
4. Period of Performance
October 1, 2026 September 30, 2027
5. Requested Information From Vendors
Respondents are asked to provide:
- Company name, DUNS, UEI
- Business size under NAICS 517112
- Detailed capability statement addressing required services
- Relevant past performance for Wi Fi/internet infrastructure support
- Any available contract vehicles
- Rough Order of Magnitude (ROM) cost estimate (non binding)
6. Submission Instructions
Submit responses electronically to:
Cassie White, Contracting Officer
Email: cassie.white@va.gov
Due Date: August 31, 2026 at 10am EST
7. Disclaimer
This RFI is for planning purposes only. It does not constitute a solicitation, nor does it commit the Government to any contract. No reimbursement will be made for costs associated with responding.
