Telephone Operator Support Services l KCVA | Base plus four (4) option years

The Department of Veterans Affairs, NCO 15 Contracting Office intends to release a commercial solicitation, to provide Telephone Operator Services for the Kansas City VA Medical Center located at 4801 East Linwood Boulevard, Kansas City MO 64128-2226. The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on site telephone operator and telecommunications support services as described herein.

The government intends to award a single award Firm Fixed Price (FFP) base and four (4) option year(s) Contract. Individual bulk funded task orders will be issued by the NCO 15 Contracting Office. The North American Industry Classification System (NAICS) is 561421 (Telephone Answering Services), with a size standard of $19 Million.

The details including full specifications will be included in the solicitation, which will be released on or about September 10, 2026, the close date will be on or about September 17, 2026. The solicitation number is 36C25526Q0654.

 Attention: Aubrey Visocsky (Contract Officer) at Aubrey.Visocsky@va.gov