UNIFY TELECOMMUNICATION SYSTEM SUSTAINMENT

Description

This is a non-personal services contract to provide sustainment of the UNIFY TELECOMMUNICATIONS SYSTEM (hereafter known as Unify) requirements, Services and Maintenance. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervisrion, and other items and non-personal services necessary to perform Unify Telecommunication System Sustainment as defined in this Performance Work Statement. The contractor shall ensure The Unify Service support ensures uninterrupted corrective action to recover/restore any catastrophic outages associated with theUnify Telecommunications System. The Unify Maintenance support consists of remote systems monitoring, systems diagnostics, scheduling system downtime, and dispatching a technician, when required.

The Contractor shall provide personnel certified/qualified to perform maintenance and service tasks on the Unify system as to not void any existing warranties.

This contract will be for one base year starting in July 2026, with four separate option years.

Classifications

NAICS

811210

Electronic and Precision Equipment Repair and Maintenance

81├Other Services (except Public Administration)

811├Repair and Maintenance

8112├Electronic and Precision Equipment Repair and Maintenance

81121├Electronic and Precision Equipment Repair and Maintenance

811210└Electronic and Precision Equipment Repair and Maintenance

PSC

DD01

IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR)

DD├IT AND TELECOM - DELIVERY

DD01└Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Documents

Primary Contact

Secondary Contact