DG11--Baltimore, Loch Raven, and Perry Point Guest Wi-Fi

Description of Solicitation for WiFi Services This solicitation seeks a provider for dedicated internet connectivity to support Guest WiFi at the Washington DC VAMC. The contract requires the vendor to perform all on-site corrective (unplanned) maintenance and repair of equipment, strictly following the manufacturer s manual. Remediation actions for any product alerts or recalls issued for the equipment must be handled promptly. Unlimited corrective services are expected for all equipment or systems under a full coverage agreement with the Original Equipment Manufacturer (OEM). The contract covers all necessary parts, materials, tools, labor including travel for maintenance. OEM-certified parts and service are mandatory, and any use of refurbished parts must receive prior written approval from Facilities Management (FMS). Additionally, the vendor must provide software updates and patching according to manufacturer specifications, at the discretion of FMS.