Statement of Work (SOW) for Sources Sought Notice
Dental Laboratory Prostheses Supplies and Related Services
VA San Francisco Health Care System & South Santa Rosa VA Clinic
1. Background
The Department of Veterans Affairs (VA) San Francisco Health Care System (4150 Clement St, San Francisco, CA) and the South Santa Rosa VA Clinic (2285 Challenger Way, Santa Rosa, CA) require full service dental laboratory support for fixed, removable, and implant prosthodontics. Services include fabrication, repair, relines, custom shading, implant prostheses, and digital dentistry workflows (including photogrammetry).
2. Purpose of This Notice
This Sources Sought is issued to identify qualified, capable, and interested vendors. Responses will assist the Government in determining the appropriate acquisition strategy. This is not a solicitation.
3. Minimum Essential Requirements
Interested vendors must demonstrate capability to provide:
A. Full service dental laboratory fabrication, including:
Complete and partial dentures (conventional and digital)
Fixed prosthodontics (PFM, zirconia, lithium disilicate, metal-based restorations)
Implant-supported prostheses (abutments, overdentures, all-on-X)
Removable partial denture frameworks
Diagnostic wax-ups (digital or conventional)
Occlusal guards and related appliances
Photogrammetry and digital scan integration for implant workflows
B. Geographic Proximity
Laboratory must be within 60 miles of both VA facilities to support:
Same day repairs, relines, and adjustments
In person custom shade matching
In person lab support during complex or urgent implant procedures
Resident education visits and tours
C. In House Fabrication & No Subcontracting
All work must be performed in-house within the continental United States.
No subcontracting, no trans shipment, and no outsourcing to other laboratories.
D. Courier Pickup & Delivery Requirements
Daily, in person courier service (non-subcontracted) between both VA facilities.
Same day pickup for orders placed before 4:00 PM PST.
Temperature-controlled transport for impressions, wax-ups, and prostheses.
E. Turnaround Times (Anticipated)
Vendors must indicate whether they can meet the following typical ranges:
Same Day: repairs, relines, tooth additions, framework repairs
2 3 Days: trays, poured impressions, casts, night guards
5 Days: complete/partial denture steps, gold restorations, surgical guides
7 Days: partial denture frameworks, zirconia or PFM restorations
10 15 Days: multi-unit bridges, implant restorations, full-arch prostheses
F. Quality, Materials, and Standards
Vendors must be able to:
Use dental materials equivalent to or exceeding ISO, ANSI/ADA, and FDA standards
Meet VA and Joint Commission standards
Provide noble or high noble alloys for metal prostheses
Maintain a formal Quality Control Plan
G. Digital Dentistry Requirements
Vendor must support:
CAD/CAM workflows
STL file acceptance
Carbon or equivalent 3D printing
Photogrammetry-driven full arch implant workflows
Virtual treatment planning using intraoral scans merged with CBCT datasets
H. Personnel Qualifications
At least three Certified Dental Technicians (CDTs) must be employed.
Staff must be trained in both conventional and digital prosthodontics.
Vendor must provide on-site or in-lab educational opportunities for VA residents.
I. Regulatory Compliance
Vendor must comply with:
HIPAA requirements
OSHA requirements
FDA Quality System / Good Manufacturing Practice rules
J. Past Performance Requirements
Vendors must supply up to three references for similar dental laboratory services within the past three years, including:
Contract number
Point of contact
Email and phone number
Brief description of work performed
4. Place of Performance
All fabrication must be performed at the contractor s inspected and approved facility.
5. No-Cost Requirements
Vendor shall provide, at no added cost:
Facility tours
Case consultation
Training/education for residents
Remakes due to contractor error
6. Information Requested from Vendors
Interested vendors must submit the following:
Company name, address, and UEI
Business size and socio-economic category (SDVOSB, VOSB, WOSB, etc.)
Capability statement showing ability to meet the minimum essential requirements
Description of in-house capabilities and digital technologies
Past performance information (up to three references)
GSA/FSS contract number, if applicable
7. Disclaimer
This notice is for market research only and does not obligate the Government to issue a solicitation or award. The Government will not reimburse costs associated with responding. Responses will be used to assess availability and capability of qualified vendors.
