Customer Service Operations

Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide
superior customer service to DHS Customer Components, internal ICE customers, and ICE
Leadership and Management in compliance with applicable statute, regulation, and policy.
The contractor will provide operational, technical, and administrative support for monthly,
quarterly, and annual operations, including the Customer Billing Model (CBM), financial
systems, and deliverables as outlined in the Performance Work Statement (PWS).

Classifications

NAICS

541611

Administrative Management and General Management Consulting Services

54├Professional, Scientific, and Technical Services

541├Professional, Scientific, and Technical Services

5416├Management, Scientific, and Technical Consulting Services

54161├Management Consulting Services

541611└Administrative Management and General Management Consulting Services

PSC

R408

SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT

R├SUPPORT SVCS (PROF, ADMIN, MGMT)

R4├PROFESSIONAL SERVICES

R408└Program Management/Support Services

Set-Aside

SBA

Total Small Business Set-Aside (FAR 19.5)

Documents

Primary Contact