NICEinContact Software Licenses

Description

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.

Classifications

NAICS

513210

Software Publishers

51├Information

513├Publishing Industries

5132├Software Publishers

51321├Software Publishers

513210└Software Publishers

PSC

DA01

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)

DA├IT AND TELECOM - APLLICATIONS

DA01└Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Set-Aside

SBA

Total Small Business Set-Aside (FAR 19.5)

Documents

Primary Contact