PRODUCT REQUIREMENTS
The Department of Veterans Affairs (VA) Office of Information and Technology (OIT) End User Operations (EUO) requires renewal of licensing, maintenance, and support for the iMedRIS Integrated Research Information System (iRIS) currently deployed at multiple VA sites. iRIS is a VA approved, modular research compliance platform supporting the Institutional Review Board (IRB), Institutional Animal Care and Use Committee (IACUC), Subcommittee on Research Safety and Security/Institutional Biosafety Committee (SRSS/IBC), Research and Development Committee (RDC), and the Veterinary Medical Unit (VMU). The system facilitates centralized document management, electronic routing, automated notifications, reporting, and regulatory oversight activities required by VA research governance and federal compliance bodies.
This requirement ensures continued operational availability of the system through routine and corrective maintenance, including software updates, bug fixes, security patches, version upgrades, and configuration support. The contractor shall provide functional and technical assistance for issues affecting workflow processing, committee operations, and integrations such as the CITI training interface. Maintenance services are required to sustain cybersecurity compliance, preserve data integrity, and maintain interoperability with VA enterprise services, including authentication, role based access controls, and audit logging.
The continued support for iRIS is essential to ensure uninterrupted processing of research protocols, committee reviews, safety assessments, and associated oversight functions. The system has been in use within VA since 2012 and incorporates extensive local workflow configurations designed to align with VA research processes and compliance needs. Ongoing support allows VA sites to retain these efficiencies, prevent delays in research review cycles, and maintain adherence to human subjects protections, biosafety requirements, animal welfare standards, and VA Office of Research & Development policy.
Performance shall be a 12-month base period with four 12-month option periods.
Description
Part No.
Quantity
iMedRIS Software Maintenance Support
Agreement
Software Rental and
License-T4GCZAB55
1 EA
SOFTWARE SUPPORT
The contractor shall provide technical support for all subscriptions purchased. All technical support will be provided 24 hours a day, 7 days a week, 365 days a year, to include access to Clarivate online and phone support. All technical support will include but not be limited to major product and technology releases, technical support, updates, fixes, security alerts, data fixes, and critical patch updates, upgrade scripts, tax, legal, and regulatory updates and certification with most existing third-party products/versions.
