HRBCC

N69199HRBCCFY272

DEPT OF DEFENSE › DEPT OF THE NAVY › NAVSUP › NAVSUP GLOBAL LOGISTICS SUPPORT › NAVSUP FLC NORFOLK › NAVSUP FLT LOG CTR NORFOLK

Portsmouth, VA, 23709

Responses due

Nov 2, 2027, 10:00 AM EDT

375 days left

SAM.gov

Notice type: Sources Sought
Set-aside: 8(a) Set-Aside (FAR 19.8)
NAICS: 561422; Telemarketing Bureaus and Other Contact Centers
PSC: R431; SUPPORT- PROFESSIONAL: HUMAN RESOURCES
Posted: Oct 23, 2026
Last updated: Oct 23, 2026
Office: NAVSUP FLT LOG CTR NORFOLK
Versions: 1

Description

This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).

Points of contact

Primary contact

Kristen Dunlow

kristen.m.dunlow.civ@us.navy.mil

7712293572

Call

Contracting office

DEPT OF DEFENSE

DEPT OF THE NAVY

NAVSUP

NAVSUP GLOBAL LOGISTICS SUPPORT

NAVSUP FLC NORFOLK

NAVSUP FLT LOG CTR NORFOLK

ATTENTION CODE 301

1968 GILBERT STREET SUITE 600

NORFOLK, VA, 23511-3392

Classification

NAICS

561422

Telemarketing Bureaus and Other Contact Centers

56├Administrative and Support and Waste Management and Remediation Services

561├Administrative and Support Services

5614├Business Support Services

56142├Telephone Call Centers

561422└Telemarketing Bureaus and Other Contact Centers

PSC

R431

SUPPORT- PROFESSIONAL: HUMAN RESOURCES

R├SUPPORT SVCS (PROF, ADMIN, MGMT)

R4├PROFESSIONAL SERVICES

R431└SUPPORT- PROFESSIONAL: HUMAN RESOURCES

Set-aside

8(a) Set-Aside (FAR 19.8)